214.904.0202

FAQ

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Frequently Asked Questions

We want to answer all your questions!
If you can't find your question, please reach out to us.

Keys and codes

Many of our customers entrust us with a copy of their keys and/or door, garage, or gate codes to gain access into their homes. We make sure that all keys are accounted for daily before securing them in our lock boxes. Also, some customers hide a key for us.

Payment options

We accept payments by check, credit card (Visa, Mastercard, and Discover), and Zelle. If paying with card, we must obtain your credit card information at least 24 hours before the cleaning. We won’t charge your card until the cleaning is completed. We charge securely through Chase.

Cancellation policy

Please give us 3 business day’s notice if you’d like to cancel or reschedule a cleaning so that we have time to temporarily add another customer to your time slot.

Arrival time

While we cannot guarantee our exact arrival time, we can provide an approximate arrival window. Also, we may need to change your arrival time on occasion as last minute emergencies do come up from time to time (i.e if the customer who is scheduled before you needs to cancel due to an emergency, then we may need to move your time up if we aren’t able to add someone else to that time slot.)

How should I prepare?

We ask that you please pick up clothes, toys, or any clutter prior to each visit so that the crew has more time to focus on strict cleaning. We also ask that you find a place for your pets so that they feel comfortable while we clean.

Cleaning products

We furnish all cleaning equipment and supplies, but we’ll be happy to use yours.

Services not typically provided

  • Cleaning laundry or ironing
  • Picking up, organizing, or putting clutter away
  • Cleaning inside of the fireplace
  • Cleaning inside of cabinets, drawers, bookshelves that contain items, although those services ARE provided during a vacant cleaning as long as those areas are empty.
  • Exterior window cleaning
  • Cleaning of interior windows and other areas that are difficult to reach while standing on a small step ladder and using an extension duster.

How long have you been in business?

We are a family owned business that has served the Dallas area since 1987.

Are your housekeepers employees or sub-contractors?

All of our cleaners are full-time employees.

Do I have to be home during service?

We recommend that someone is home during our first visit, if possible. It is not necessary to be at home during recurring cleanings, but we do have some customers who choose to stay home.

Do I have to tip your employees?

While tips aren’t expected, we do appreciate them. Some of our clients prefer to tip a little at the end of each service, while others provide a larger tip during the holiday season, or after a deep cleaning. If you’d like to tip your cleaners, please leave them a cash tip. Unfortunately, we aren’t able to add tips to credit card payments.

Types of cleanings offered

  • Deep spring cleaning
  • Vacant move-in or move-out cleanings
  • Post-construction or post- remodel cleanings
  • Cleanings on an as needed basis
  • Regular maintenance cleanings performed weekly, every 2 weeks, or every 4 weeks. Please note that we work on a 4 week rotation, not a monthly rotation. For example, if you are scheduled every 4 weeks on a Tuesday like 1/10/23, we’d go every 4 weeks from that particular Tuesday, but not every 2nd Tuesday of the month.

Office hours

Monday – Friday
7:00 am- 4:30 pm
Saturdays: We aren’t in the office on Saturdays, but we do offer cleanings by appointment only.

“I have been a client of Raquels Cleaning for ten years. They always arrive and depart within the expected time frame. If there are changes on my side or theirs, we call each other in advance. The employees are courteous and conscientious. Many of the employees do not speak English but there is always one in the team with language skills to communicate general directions or unique requests. They bring mops, vacuum cleaning supplies and I also provide some that I prefer for the home. They consistently remember the protocol for my desired set of products. They do a great job.”

Dallas, TX,

Janette H.

“We found Raquel’s through Angie’s list and I’ve been so impressed every time they come. My husband and I really only need a deep clean once a quarter (for now), when the housework gets beyond our busy schedules and they deliver amazingly. The crew is friendly, and they clean the way I clean myself- very thorough! We have a big hairy dog and there’s never a trace of hair even on the baseboards. I love when they come and I love their attention to detail. I also love that they have flexible options so we can use the service the way we need right now and increase in the future as our needs change. I recommend them to all my friends!”

Plano, TX,

Emily C.

“Raquel has been cleaning our condo for about 5 years. That should say it all.  Raquel and her crew work very hard to provide the service. We often go out while they work which also tells you we trust them with our things.  Keep up the great work…”

Dallas, TX,

Bill R.

“We have been using Raquel’s Cleaning Service for over a year. We are just so pleased with the way our home is cleaned each month. I would recommend this company to everyone.”

Dallas, TX,

Linda A.